SHIPPING & RETURNS
SHIPPING POLICY
NOTICE: As required by federal law, firearms may only be shipped to a dealer with a valid Federal Firearms License(FFL).
SGBrokers will transfer ownership of any firearm ONLY to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means we cannot ship directly to you (unless you have an FFL).
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
RETURN & EXCHANGE POLICY
VERY IMPORTANT - FIREARM RETURNS!! There is a 25% re-stocking fee associated with all cancellations and returns. Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair(in accordance with manufacturers warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If SGBrokers does receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
You should expect to receive your refund within five weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (4 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns are ONLY accepted for merchandise found defective or incorrect immediately upon receipt. SGBrokers will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt. For your added convenience, SGBrokers will also arrange for the defective items to be picked up and returned to us by the original shipper. PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE REPLACEMENT OR REFUND.